The power of free text

the power of freetext“We want a holiday idea to go out in August!”, “We’d like to be considered as ownership contenders of Valentine’s Day!” “We want to send a home improvements idea out this Bank Holiday!” Sound familiar? News tends to be on a loop. There are always new angles to take but there isn’t always the opportunity to explore them. This is something that every PR professional will know.

Clients can sometimes be hell-bent on a specific angle and timings but it’s your job to make it new and interesting.

This is where the power of ‘free text’ comes in and steals the show for you and your client. A free text question, in case you're reading this feeling somewhat perplexed, is simply a question that doesn’t have any options. It’s a blank box that gives respondents the chance to tell their own story or give their own opinion rather than choose one we have given to them.

In the past we’ve asked respondents to tell us about the strangest interview questions they’ve faced – the result was a page lead in the Daily Mail and a whole host of further media coverage.

Asking the panel to give you their own personal experiences can be a daunting thought to those who haven’t tried it. When we suggest it to clients we often get asked if “the story will stand up if there isn’t a percentage?” The answer is ‘absolutely’.

While we base our stories on the results of research it’s not always essential to include the stats. You’re telling a story not writing a report.

We love stats. We'd be lost without them, so we’re not saying the free text questions are the best and only option – but they are there to make sure you’ve got something personal to add to your version of the tale. Something that nobody else will have.

Free text works for both serious and light stories. They can bring humour or they can add a more humbling point of view. You can really add a little extra ‘something’ with a free text answer. It could take up the majority of the copy or it can just give you an edge that backs up one of the stats you’ve already mentioned.

The truth is, if you’re willing to sift through hundreds of stories from respondents, you’re certain to be paid off with a few gems. You only really need three or four to really give you a good start.

Of course you’ll get several ‘don’t know’ answers and the odd questionable response but you just need to persist and look out for that one story that will give you your top line.

We’ve asked for embarrassing stories, disastrous car journeys, dangerous experiences and everything in between. Our panel never disappoints. And If worst comes to the worst and you don’t get anything you can use, at least you get to sit at your desk chuckling away at the situations people get themselves in.


How mentoring can further your PR career

mentoring successWith the A level results and intern opportunities on the rise in the PR industry I wanted to take the opportunity to write about a topic which is very close to my heart, mentoring.

We all start with some form of dream, goal or expectation of how life should be.

In the school of life all experiences either move you towards or away from your goal.

I believe the difference lies in the people you have around you.

Yes, you will ultimately have to put in the ground work but it is invaluable to have people around you who can give you advice and support along the way.

I was very lucky to have a mentor early in my career, which meant I accelerated quickly through my early twenties. I am forever grateful for the opportunity to work close with someone who understood what I wanted to achieve in my career and understood where I was in my learning curve.

Another useful tip I was given was to surround myself and reach out to people inside and outside my industry. People who either have the same job as you, have done the job you currently have or are doing the job you aspire to do. Which I did and still do.

Little did I know I would have the biggest mentors right in front of me – my mum and my grandmother. Even though we all work in different industries and span three generations, business is still business, and I have not come across a single situation that they haven’t experienced themselves.

Mentors and role models are everywhere, you just have to look for them.

The PRCA and PRWeek recently launched their own mentoring scheme. The ‘Fast Track in PR’ scheme is ‘aimed at inspiring the next generation of PR leaders’ and sees 9 fellows of the PRCA offer a 6 month period of mentoring to those looking to achieve their goals and further their careers.

If you are lucky enough to have a mentor at work, embrace this opportunity! If not, don’t fear, take what you can get from people around you, go to networking events, read books, articles, use linked in and social media, talk to people and ask questions! We are all people, most of us are very friendly and helpful. If not, then you probably don’t want them as your mentor in the first place!

Successfully managed to find someone you believe can help? The key to get the most out of your mentor relationship is to be clear on what you want to get out of it.  That will help steer the questions you ask, help you know advice you are looking for and will ultimately shape what you talk about when you speak with them.

Not sure about how to reach your goal? Here are 10 questions that helped me through process.

  1. What do you want to achieve in the future?
  2. If you achieve this goal what value will it bring to your life?
  3. How will you know when you have achieved this goal?
  4. Is achieving this goal within your control?
  5. What are the positive consequences of achieving this goal?
  6. Do you have all the resources you need to achieve this goal?
  7. What time frame do you need to achieve this goal by?
  8. What are the consequences of not achieving this goal on time?
  9. What steps need to happen to achieve this goal?
  10. If you could take those steps now, are you ready to do it?

Although these questions look a little formal, answering them made it very clear to me what I needed to do.

Yes, I am very goal driven, and I leave very little down to chance. But there is one thing I wish I could have done differently and it is something that I’m still learning to master, and that is to enjoy the journey and to trust the process.  Know what you want to achieve, do things every day that will get you closer to your goal, surround yourself with the right people but remember to enjoy the ride.


Breakfast News: How Media Consumption Has Become Routine

Morning newsMost mornings I’ve looked at my phone before I’ve even had a chance to open both eyes.

Swiping off my alarm, I’ll immediately raise the handset above my hideously scrunched face and, with one gunky eye half-open, allow the glare to bring me round to full consciousness.

First, I’ll deal with push notifications. Not thirty seconds awake and I’ve been pushed by my own technology. My bastard phone has the audacity to wake me up and then it bosses me around.

That’s how it is now, to get read, heard, noticed it takes a good old-fashioned holler in your face. Not a nice ‘here we are, how about a little read of this, in your own time of course’ but a loud, playground-style shove.

Following the alerts, usually BBC or Sky news updates, I’ll deal with emails. A scan of the work inbox is followed by the familiar barrage of living social deals, Metro’s news stories of the day, the Buzzfeed newsletter and, would you know it, Amazon have more stuff for me - I love stuff! Also Zizzi are still cooking food, Spotify have music and ASOS have a clothes sale.

Next, the mandatory Facebook check. First, it tells me I have memories (Facebook tells me what to remember now). Then I’ll browse the timeline because I may have missed a vital update in someone’s life in the seven hours since I last checked.

It’s only at this point that I’ll get out of bed and address the basic issues of hygiene (shower), nudity (clothes) and sustenance (cereal). But while shovelling heaps of Coco Pops (When ‘grown up’ cereals turn the milk chocolatey I’ll consider switching) I’ll be reading BuzzFeed. I’ll jump onto Vice and then back to Facebook probably ending up lost in an article a mate’s liked, posted or commented on.

The commute sees more consuming:

Road crossing. Red man. Loads of time, I’ll just look at my phone a bit quick.

Train platform - sure as hell won’t be making eye contact with anyone, phone out.

Carriage – I’ll grab a hard copy of the Metro- cover-to-cover scan.

Even when finally at the desk, I’ll still do a whistle-stop tour of the basic sites, a few news aggregators, a few football sites, another look at Facebook because I may have missed a vital update in someone’s life in the 46 minutes since I last checked.

Then I’ll try and do the work I’m paid to do in between my non-stop news consumption. But, as we all know, when we’re sat with access to the big everything machine that is the internet at our fingertips, we’re never far from a quick scan of a few sites, a sneaky minimized window behind the work, a few more push notifications from our attention-seeking smart-arsed phones.

The way we take in stories is changing and, as research shows, we read more, we read mobile and we’re pickier because of the volume available. Whether it’s at the desk, on the commute or in the toilet even, we’re editing our own constant stream of news and consuming in spaces we didn’t before. We’re watching more videos and curating our own news from what friends are posting, liking, moaning about.

As ever though, story is king and no matter how much something is pushed to a publication or an audience, knowing your content will set tongues wagging or have the strength to cut through the noise remains more crucial than ever.

Now, a quick look at Facebook, because I may have missed a vital update in someone’s life in the 22 minutes since I last checked.


Apple's Swift response to Taylor provides mutually beneficial PR

Image: FashionStock.com / Shutterstock.com
Image: FashionStock.com / Shutterstock.com

Yesterday, in an unexpected turn of events, Apple caved after receiving a bold request relating to its new franchise, Apple music.  The most successful and valuable company on the planet submitted to an open letter from a 25 year old ex-country singer from Reading, Pennsylvania.  But Taylor Swift isn’t any 25 year old.  With over 100 million followers on social media, a back catalogue of annoyingly catchy tunes and millions of YouTube views, Taylor Swift had the power to go head to head with the $700 billion company with the support of other artists.

Swift’s open letter on Tumblr requested that Apple do a U-turn on their decision to not provide artists with any royalties from the first three months of the new Apple Music streaming service.  Apple responded via social media within a matter of hours agreeing with Swifts stance and undergoing a complete U-turn on their original trial period policy.

Three things strike me about this story.  First how quickly Apple responded; second that they gave into the request, and third how much decent exposure (sorry to steal 72Point's marketing slogan here) this has given both parties involved.

Firstly, let’s look at the speed of the response. I truly believe this is the key to what has ultimately led to such good public relations for both Swift and Apple. The rapidity of the response shows a total commitment from Apple to get things right and to emphasise the fact they want to be on the side of the artists from day one.  It’s a shame they didn’t make this decision initially, but I don’t think going from bad cop to good cop has harmed their latest venture. In fact I think it’s done them every bit of good.

Perhaps the response was quick because Apple was already expecting it. Also, there’s a case to be made that Swift’s record label (Big Machine Records) may have been a driving force, as contractually, record labels generally have at least some power over what artists can do. The cynical side of me thinks that this publicised agreement could have been a pre-planned way for Apple to publicise Apple music, especially because Swift has previously indicated that she’s not keen on streaming, making her the perfect candidate to make this story viral.

Similarly with Swift, had this episode drawn out over a few weeks, we may have forgotten all about the fact it was her that complained in the first place (further promoting the idea that it's one big PR stunt). However, the pixels on news sites had only just loaded onto our iPads and iPhones with the news that Swift had taken Apple on,when almost immediately, Apple had backed down. Swift went from being a manufactured pop star to a guardian of the music industry in a matter of hours, with her partner Calvin Harris and other artists showing their support across social media.

Secondly, Apple backed down without any sign of a struggle.  Apple are famous for holding firm with their commercial decisions, especially in the early days of digital music, as they were offering music artists a new way to sell their music to millions of people across the world.  Apple created a digital space that artists weren’t ready for. The late Steve Jobs knew this and didn’t buckle for requests to increase the cost per song on iTunes.

Fast forward to 2015 and here we have a music streaming market that is competitive, established, and where artists are starting to flex their muscle to protect themselves financially.  Apple is new to the game, and they appear to understand just how important it is to come across fair and on the artist’s side.  So whereas in the early days Jobs could put his foot down and that was that, now it’s the turn of the artist to regain some power within the changing face of the music industry.

Lastly, let's discuss image. After all as we’re a PR company so we should probably talk about PR.  Apple historically has sold products, with the obvious exception of music or films on iTunes. Because of that, they can control our experience and attitudes towards those products.  In the music streaming business, this is the first true service that Apple will be proving to millions of people.  We’ll be paying a monthly subscription in return for music and an experience with Connect and Beats 1.

Apple knows that it's vital that they start Apple Music with the right footing. The saying “you only get one chance to make a first impression” really rings true here.  Apple knew this was their chance to project a positive, collaborative, respectful and caring image onto Apple Music. They grabbed it with both hands.  Sometimes in business you can under promise and over deliver. Apple hasn’t over delivered here, but they have certainly projected an image of being understanding and on the artist’s sides.

As for Taylor Swift, we can’t underestimate how huge the impact of this coverage has made to her current image and her future career within the music industry.  Not only her image towards fans and the general music loving public, but her music peers and other influential figures within the industry.  The biggest news story I’ve seen to date on Taylor Swift was her dating Harry Styles (among others), so I find it noteworthy that she is now achieving column inches by taking on (and beating) the most valuable company in the world.

Swift put her neck (and possibly reputation) on the line to go head-to-head with Apple. Particularly risky bearing in mind how stubborn Apple can be when meeting opposition over their business decisions.

However, she has come out on top and many in the industry are calling her a shrewd businesswoman after this episode.  Already recently named in the Forbes power women list, I’m sure she’ll be moving up the charts in more ways than one after this victory.


Reinventing the Wire

JOURNO_oldschoolIn 1978, a small news and pictures agency was founded in Bristol providing news and pictures to local and national press.

Almost 40 years on, SWNS is the biggest independent news wire in the UK supplying some of the world’s most hard-hitting content to major newspapers, magazines, broadcasters and websites employing more than 100 editorial staff across offices in London, Plymouth, Cambridge, Birmingham, Glasgow, Aberdeen and Yorkshire.

The commercial success built on the back of SWNS’s growth is evidenced by the wealth of coverage secured for our clients on a day-to-day basis. Using the first campaign as a case in point, Harris Brushes were able to secure coverage in the Daily Mail, the Daily Express and the Mirror, among others, because national and regional press trust our content and trust that we can supply them with material that works across all their platforms.

But the digital generation has shaken up the media industry. Our research revealed 76 per cent of people now consume media ‘digitally’ and almost one in ten consume more than 16 stories a day, with the average Brit consuming 5.9 media stories a day.

Our thirst for media and our ability to digest various forms of media -  95 per cent of respondents said they consume media on multiple platforms 48 per cent take a multi-channel approach to media - has given birth to a wealth of new digital platforms that aren’t easily serviced by the traditional news wire.

Which is why we reinvented it.

Bloggers, vloggers, digital editors and influencers can now source content on our new digital news wire that caters exclusively for online publications. The emphasis is on rich, visual content and news releases that encourage social sharing, with news copy, images, audio and video bundled into one downloadable file.

The wire has been launched as a one-stop-shop for editors on the hourly hunt for news, with a simple, four-click solution to capturing the story and publishing it. This ensures that we appeal to time-poor bloggers, editors and influencers by delivering content in a timely manner.

Since its launch, hundreds of users have registered with the Digital Hub for survey news, lifestyle content and releases from across the web and social media. With a target to get that number into the thousands in the near future, the hub is steadily becoming the go-to place for digital media outlets.

For 72Point clients, that means that not only do they have a pick of the national press, but also of the increasingly influential online publications that have surfaced in its wake. With the lion’s share of media consumers taking a ‘multi’ approach to media, having all the bases covered is a surefire means of receiving unparalleled coverage.

To find out more about the Digital Hub, click here.

To download our Generation Editor report, click here.


Generation Editor: a report by 72Point

Generation Editor ReportThe marriage of social media and mobile technology has opened the door to round-the-clock media in our lives. According to Crowdtap research, individuals aged 18 spend an average of 17.8 hours a day with different types of media, often simultaneously handling multiple media types. But does that indicate a deluge, or an evolution?

Our report, Generation Editor, has revealed we have adapted to the 24/7, immersive media environment by developing editorial controls and filters. Consumers have become agents in the media cycle, choosing who to follow based on the content they’re most keen on receiving and becoming more powerful as a result.

Our survey of 7,500 UK adults shows that the perception that consumers can’t cope with a wealth of content needs to be challenged.

Some 56 per cent of people say they don’t feel bombarded by content or messaging and more than a third (36 per cent) say they feel more in control of the news they receive since owning a smartphone or tablet with only 11 per cent saying they feel less in control. Seven in ten say social media has made it easier to access news, with more than four in five 18-24 year-olds and three-quarters of female respondents saying they feel social media has brought them closer to the media.

The study, based on the responses of 7,500 people, shows that the perception that consumers can’t cope with a wealth of content needs to be challenged. Using avenues such as social media, we have greater control over who our media ‘suppliers’ are. Almost a quarter of people say they have friends or follow people who they regard as authorities for news and almost one in five (19 per cent) say they trust their friends to source news. A quarter still rely on media professionals, but a similar amount (23 per cent) say they rely on a mixture of both journalists and friends.

This is a shift we have termed Citizen Editorship, a movement predicated on choice and preference. Media consumers now demand the liberty of choosing which platform or channel they consume media on. A massive 95 per cent of respondents said they consume media on multiple devices and almost half (48 per cent) take a multi-channel approach to media. On social media, we only wait 22.3 days before unfollowing or unfriending a news source we no longer find useful.

For media professionals, infiltrating these editorial controls means delivering flexible, relevant content that transcends channels and platforms. With social media an increasingly important part of the media mix, it is essential that a variety of media is delivered in order to reach intended audiences.

Multi-Platform Content (MPC) is a must in this current climate, which is why it is at the heart of everything we do at 72Point.

Download the full Digital Report here.


The Social Media Election. Was this it?

parliament_resizeFive years ago, at the time of the last general election, I was studying for my undergraduate degree. For the first time ever I felt the election buzz. Although I personally wasn’t that interested, I found myself surrounded by people who couldn’t shut up about it, and everyone, of course, was voting Lib Dem.

This time around things are different. I’m back at home, fully employed and paying attention due to my own genuine interest. This is in no small part down to the role of Social Media (and hours of TV satire and a determination to not let full time muppet and general pain in the arse, Nigel Farage have any sort of power).  The role of social media in this election has been much anticipated. We’ve already seen how social media can be used to reflect the way votes are likely to go in our own light-hearted infographic.  However it is the use of social media to attract and persuade voters and to promote the campaigns of individual parties which has stirred up all the fuss.

The 2015 election has been dubbed ‘the social media election’. This was partly due to the speculation and anticipation due to the rise in Social media’s popularity over the last five years. 5 million people have joined Twitter  alone in the years since Britain last went to the polls. This has been key for political parties. It meant that parties and politicians had a direct way of speaking to people without having to trawl the streets. This was good for two reasons. Firstly it meant that the powerful elite of our society didn’t have to go into areas where people shop in Aldi rather than Fortnum and Masons. Secondly, it meant that they could target specific demographics at the touch of a button. In particular they could target youths, or as they’re known in Westminster, ‘bloody hoodies’. Youths are not a group politicians normally go near for fear of being mugged or stabbed but now they could talk to them without fear of physical contact.

The televised debates in the last election boosted turn out by 65%, but only 44% of young people (aged 18-24) turned out to vote. It would therefore be amiss of parties not to take advantage of a primarily young person’s medium to reach this audience. It was revealed fairly early on that our current lord and master, Mr Cameron and his Conservatives had spent £100,000 pounds on Facebook advertising, ten times that of Labour and 1000 times that of UKIP.  A recent article in the Guardian stated that Facebook has the potential to reach 9.2 million young people with one post and with UK adults spending a minimum of 1.33 hours on social media, spending obscene amounts on these platforms isn’t exactly a bad idea.

But it’s not just paid promotion and it’s not just Facebook. Politicians have taken to Twitter  to personally promote key party policies (or at least their social media managers have). This means for the first time in living history, politicians have been forced into giving short concise answers and policy announcements.

Parties have also embraced the ways of YouTube. As you can imagine this means a lot of clips of speeches and cringe worthy videos of politicians looking to camera giving heart felt speeches “to you, the voter” *VOM*. The Conservatives channel is particularly bad for this. The video of David Cameron welcoming you to the channel actually makes me physically look away as if I were watching a man on Embarrassing Bodies with some disgusting skin complaint.  Labour’s channel is marginally more watchable. It displays a great deal more personality. For example the featured video is of Miliband playing pool with snooker favourite Ronnie O’Sullivan. In fact celebrity support is something that Labour play on quite heavily with their channel featuring videos from people such as Martin Freeman, Steve Coogan and Jo Brand.  The Lib Dem videos on the other hand focus very much more on the general public. Their featured video is the Clegg Meister visiting a school, followed by a video of him visiting animals. Everyone together now…awwwww.

Despite this use of social media many say that the ‘Social media election’ never came to fruition. The build-up has even been described as ‘routine, predictable and over cautious’. If that weren’t bad enough much of it has been unpleasant.

This is particularly evident on Twitter . Twitter as a PR and marketing tool can be and has been successful. For example a recent Twitter campaign prompted the petition to get leaders from smaller parties involved in the leaders’ debates. However much of the party campaigning consists of mocking and bitching about other party leaders. A perfect example of this is the Twitter feed of the one and only Boris Johnson. Bo-Jo’s feed consists mainly of jibes at Miliband, with his tweet referring to Miliband’s wall of policies being a personal highlight (see image). ed

Obviously all parties’ campaigns feature a certain number of put downs but this election is being referred to as one of the ugliest campaigns in history. One therefore has to wonder whether Twitter is doing nothing more than making things worse. After all with Twitter you get trolls. The only thing that gets met through the Twitter  bitching is the hope that there is a Malcom Tucker figure behind the scenes taking control of people’s mobiles and blasting them with a particularly taboo outburst.

I think, on reflection though, social media has played a huge part this time round.  Yes it might not have been ‘the Social media election’ that we were all promised but it’s certainly a step in the right direction. If nothing else, it has shown how seriously we should take social media as a platform and the benefits of social media advertising.  That’s something businesses can take out of this election regardless of the outcome. If Twitter promotion and campaigning is good enough to get you to run the country it’s good enough to get you some business and get your message out there.

Furthermore Stephen Coleman, professor of political communication at the University of Leeds, commented that traditional methods of party promotion, primarily newspapers, are being disregarded time and time again by readers who are desensitised to it. This also applies to the mounds and mounds of party leaflets we get through our doors which seems to have reached frankly ridiculous levels this year. Therefore it makes sense that other methods of campaigning should be introduced, if only to pump a little fresh blood into the election build up. Remember the last election, the so called ‘TV election’ that saw the first ever live TV debates that boosted voter turn out by over half? What I’m essentially saying is that when it comes to getting your message out there you can no longer just rely on one platform to do so. It’s very much a multi-platform world that we live in and as a result campaigns, political or not, can only benefit from multi-platform content. Just remember to make it nice. The place for trolling is in fairytales. Not the internet. Or the Hopkins residence.

 

(All of the above views are mine, not the company’s…or are they?! Yes, they are.


Lessons in Storytelling: Aesop, Samuel Johnson and Prehistoric Life

aesopStorytelling isn’t new – as a form of communication, it’s existed for over 40,000 years.

It’s been a durable format, fulfilling its purpose from rock painting to hoop dancing, mythology to fables - all the way to the printing press and our current marriage of mobile tech and social media.

However, the core principles of telling a good story haven’t changed in all this time, and it’s worth raiding this 40,000 year legacy to see what we can learn from the best and boldest storytelling practitioners

Here are three such examples, with my thoughts on how to apply these creative lessons from history to modern news generation, branded content and publishing strategies.

Cave paintings

Cave paintings date from prehistoric times – the oldest examples, found in Indonesia and Australia, were created over 35,000 years ago.

Though they may have religious or ceremonial connotations, the primary purpose of these paintings were to communicate news, warnings and stories of heroism to the next group of settlers in the area.

In spite of being distributed disparately throughout Europe, Asia and Australasia, most cave paintings are remarkably similar and share characteristics such as drawings of animals, depictions of weather patterns and the use of human handprints.

Cave paintings weren’t always located at the mouth of the cave – they were sometimes found in less accessible locations were only the initiated would know where to find them.

What brand storytellers can learn from prehistoric culture:

Universal truths and commonalities will resonate – young vs old, heroic deeds, the weather, health warnings….certain story angles will always get people talking and sharing. Any story that creatively incorporates these angles will attract more readers, greater shares, higher ad revenues and most importantly, the approval of journalists and editors.

Only stories worth telling are worth sharing – impact stories were written in the caves, there was no chit-chat or filler! If you’re three paragraphs into your story and starting to run out of steam, then it’s probably not worth telling. Consider handing it over to a journalist instead, who could help to provide that newsworthy edge.

Identify your audience then locate them – stories were left in caves for future generations, while tailored stories were painted only in areas where specific people (perhaps the young and agile, or the strongest) were likely to go exploring and find them. Before telling your story, think about who you’re talking to, where they are and which of their behaviours you’re trying to affect – then shape and distribute the story to meet these criteria.

Aesop

Aesop was an ancient Greek fabulist and storyteller - a body of work attributed to him is famously collected as Aesop’s Fables.

His existence has been questioned as none of his work survives, but numerous tales credited to him have been gathered across the centuries in a storytelling tradition that continues to this day.

The fables, morality tales that originate from the 5th century BC, have enduring qualities such as relatable characters (often animals with human characteristics) and universal, everyday dilemmas that still form the backbone of many modern movies/novels.

They also provided us with numerous maxims, such as ‘familiarity breeds contempt’ (The Fox and the Lion), ‘one person’s meat is another’s poison’ (The Ass and the Grasshopper) and ‘slow and steady wins the race’ (The Hare and the Tortoise).

Lessons we can learn from Aesop:

Relatable characters endure – find archetypes, case studies and relatable majorities (65% of Brits prefer ketchup to brown sauce) that mirror your target audience and your stories will be shared in greater volume and travel further.

Great stories outlive their sell-by date – uncover a story with a major hook or unearth a new, universal truth that a crowd can agree with, and your story will outlive its shelf-life and earn you more residual coverage.

The joy of the substantiated myth – Aesop may or may not have existed, but tales of his existence were substantiated by some fairly heavyweight sources – not least Aristotle and Herodotus. When creating your story, give some thought to who will endorse it by word-of-mouth in offices, shops, buses and over the garden fence – then shape the story to their taste and publish it in a place they’ll find it

Samuel Johnson

Samuel Johnson – the most distinguished man of letters in British history – was the poet, essayist and moralist whose nine years of research gave us the inaugural English dictionary in 1755.

Though a sufferer of what would now be diagnosed as Tourette’s Syndrome, Johnson, a powerful orator, critic and quick-witted raconteur, attracted many pretenders to his throne.

Each week, Johnson and his entourage would meet at gentleman’s clubs to participate in what was essentially the earliest form of a rap battle, where a crowd would watch fellow academics go anecdote-for-anecdote with Johnson and try to outdo his stories for flair, originality and wit.

However, with payoffs such as ‘a man who’s tired of London is tired of life’ and ‘love is the wisdom of the fool and the folly of the wise’, Johnson always retained his crown us the ultimate literary end-of-level boss.

How we incorporate Johnson into our comms strategy:

Wit wins – there’s no two ways about it, the ability to make someone laugh is a powerful tool. Add a little humour to someone’s day with your story and you take a significant step towards engaging them with the brand associated with the story.

Original stories travel – with a proliferation of stories published daily, your angle needs to be unique – uncovering a new trend/behaviour or simply putting a new spin on a familiar tale will give your story cut through against the daily noise.

Great storytellers draw a crowd – Johnson drew a crowd based on reputation alone – tell consistently entertaining stories to the right audience in the right location and they will begin to proactively seek you out in the news.

 

 


Advertising Isn't Dead

Advertising Isn't Dead_resizeIn marketing and PR circles you are constantly hearing prophesies of the demise of one or the other.  Advertising is dead! PR is finished! It’s a little like Monty Python’s renowned parrot scene:

“I wish to complain about this parrot what I purchased not half an hour ago from this very boutique.”

“Oh yes, the, uh, the Norwegian Blue...What's, uh...What's wrong with it?”

“I'll tell you what's wrong with it, my lad. 'E's dead, that's what's wrong with it!”

“No, no, 'e's uh,...he's resting.”

“Look, matey, I know a dead parrot when I see one, and I'm looking at one right now.”

“No no he's not dead, he's, he's restin'! Remarkable bird, the Norwegian Blue, idn'it, ay? Beautiful plumage!

The debate over whether advertising is dead and PR is set to take over is one I recently presented to delegates at the PR360 summit. Although I disagree that advertising is done – predictions are that ad spend in the UK will reach £20 billion this year – I do believe that it has had to adapt to digital, whereas PR has found it to be more of a natural fit.

Kevin Roberts, CEO of Saatchi & Saatchi Worldwide, said at the IoD’s Annual Convention back in 2012 that in today’s crazy world strategy is dead, the big idea is dead and management is also dead. But that doesn’t mean marketing is dead. It just means marketing as we know it is dead.

Traditionally the ad world was obsessed with paid and owned, maximising media opportunities and activity on brand-owned channels. It gave co-creation and influencer outreach short shrift - or anything outside of the sanctity of the brand – and has thus fallen out of touch with the conversational, interactive nature of digital media that has been significantly influenced by social.

But that doesn’t mean marketing is dead. It just means marketing as we know it is dead.

That means explicit sales messages seldom work, there's no one-size-fits-all solution and provenance and the brand's values have become massively important, making PR a natural fit. Through its reliance on media relations and making connections with journalists, PR has organically recruited skills that met the need of outreach to bloggers, vloggers and influencers, and it owns this area as a result. But ad land is playing catch-up and is catching up fast.

So here’s the big idea.

It would be remiss of PR firms to rest on our laurels and not to learn from the evolution advertising is currently undergoing. We have to take note of what is happening across the pond and learn, else risk seeing the tables turn. PR is winning the race, but advertising is playing catch up. In a digital world, we have to be constantly adapting in order to survive.


"April Fools!": The Best of April Fools 2015

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Some days throughout the year pass us by under a commercialistic, ‘you must buy this crappy card that you don’t want’ sick making cloud. Even some days that we enjoy, such as Christmas and Easter have become so much about the products and the gifts that they are beginning to fade in to insignificance.

April Fools Day is, on the other hand, one day that everyone can enjoy. It’s a chance for everyone to bring out their inner child and be as silly as you possibly can with the security of the “April Fool!” get out of jail free card.

Whether it’s cling film on the toilet seat, salt in the sugar or simply pretending you haven’t done something you were supposed to do, April Fools day pranks never disappoint.Unless, of course, you haven’t actually done that thing that you were supposed to do, in which case you’re probably due a smacked wrist.

Some of the best April Fools pranks, though, are done by the geniuses in the Marketing + PR departments of major brands and companies. This year we the general public have been treated to a veritable Smörgåsbord of pranks, including such treats as Clear Marmite, a self-tanning digital shower and even the birth of a unicorn in Florida.

Having researched this year’s pranks in detail in order to write this utterly entertaining piece of literature, I have decided that there are three main types of April Fools Stunts.

The first type are the pranks that are so ridiculous they couldn’t have been anything other than pranks. For example the RNIB (that’s the Royal National Institute for the Blind, if you didn’t know) announced the launch of #CATNAV. If you haven’t guessed where this is leading, no pun intended, I’ll tell you. #CATNAV is the proposed use of Cats trained to guide the blind or partially sited. My favourite thing about this stunt was the images of cats on leads.

Similarly the Clarkson Caravan from Freedom to Go was unconvincing, despite admittedly being quite funny. The caravan offers such features as pre-programmed Sat Navs directing Jezza to the nearest Job Centre and an abacus for counting to ten in times of rage. Actually in hindsight that second feature might not be a bad idea.

Other obvious, yet hilarious examples include the launch of the Ginster’s TOWIE pasty- chicken and chardonnay in a pastry case with edible jazzles; Homebase’s Rainbow Paint; Hunter’s Dog Boots and Hailo’s ‘piggyback’ feature, which yes, does involve people getting piggybacks instead of cabs.

The second type of stunts are those that are clearly fake but actually may have the basis of a good idea, or at very least make people think for a second.

My favourite example of a stunt which fits this category is the bouncy isles in Tesco. Being vertically challenged, the placement of items on shelves higher than the jolly green giant is utterly irritating. Obviously trampolines in the floor of Isle 12 has its safety issues but the idea isn’t without promise.

Then there’s the introduction of selfie spots for footballers during goal celebrations. Again, not without promise. I’m sure many of them would quite like a selfie. Remember the Steven Gerrard camera kiss celebration? I’m sure he would have loved to have captured that moment in the ultimate celebration selfie.

There’s also Hiive’s effort. Being an (not-so-secret) fan of 90’s/00’s boybands Hiive’s stunt made me giggle. The social networking site announced the creation of sister site 5iive, a professional network for former members of the boyband 5ive.  Obviously silly as there are only 5 of them, well now 4, but maybe it’s an idea they could roll out to the Sugarbabes. That idea’s got legs.

I have decided that there are three main types of April Fools Stunts.

The third category of April Fools Stunts are the ones that you actually can’t determine to be pranks. For example, this morning I read an article in the independent that stated that Jeremy Clarkson was to become Cameron’s chief advisor for Transport. I admit that it may seem an obvious jest but I wouldn’t put it past them. They live in the same village. They both hate the Green Party. Plus the Independent wouldn’t lie to me, would they?! My suspicious were raised, however, when reading the caption for the image which stated that ‘The Top Gear presenter will have ‘all the steak he can eat’ at Westminster’. To be fair he probably would but that’s not a genuine caption.

Amazon also cashed in on the tomfoolery with the launch of their new feature ‘Amazon Dash’. This is a little button that you press when you are running low on something, such as washing powder or shampoo, and then sends an reminder to your phone to remind you to order it. The interesting thing about this prank was that, apparently, it wasn’t a prank. That’s right it was so believable that it was true.  The PR World were left debating whether the timing of this announcement, in line with April Fools was a touch of genius or simply fool hardy. Personally I think it’s a stroke of genius. People would look at something, wish it was true then find it out it was and do a little squeal.

What all three types of stunt have in common is the demonstration of how creative marketers and Comms Teams are. Also how embracing your inner child and simply looking at things in a silly, light hearted way can actually help creativity. I guess the moral of this story is don’t over think stuff. Some of your best creativity comes when you simply have a laugh.

To paraphrase Doc Brown in Back to the Future, if only we could somehow harness that creativity and churn out such innovations for real on a daily basis. If nothing else it would make Dragon’s Den more amusing and, more generally, the world would be such a happier place. No pressure Marketing. No Pressure.

To see more examples of this year’s hilarious April Fools tom foolery visit our Pinterest board https://uk.pinterest.com/72Point/april-fools-2015/ .