Advertising Isn't Dead
In marketing and PR circles you are constantly hearing prophesies of the demise of one or the other. Advertising is dead! PR is finished! It’s a little like Monty Python’s renowned parrot scene:
“I wish to complain about this parrot what I purchased not half an hour ago from this very boutique.”
“Oh yes, the, uh, the Norwegian Blue...What's, uh...What's wrong with it?”
“I'll tell you what's wrong with it, my lad. 'E's dead, that's what's wrong with it!”
“No, no, 'e's uh,...he's resting.”
“Look, matey, I know a dead parrot when I see one, and I'm looking at one right now.”
“No no he's not dead, he's, he's restin'! Remarkable bird, the Norwegian Blue, idn'it, ay? Beautiful plumage!
The debate over whether advertising is dead and PR is set to take over is one I recently presented to delegates at the PR360 summit. Although I disagree that advertising is done – predictions are that ad spend in the UK will reach £20 billion this year – I do believe that it has had to adapt to digital, whereas PR has found it to be more of a natural fit.
Kevin Roberts, CEO of Saatchi & Saatchi Worldwide, said at the IoD’s Annual Convention back in 2012 that in today’s crazy world strategy is dead, the big idea is dead and management is also dead. But that doesn’t mean marketing is dead. It just means marketing as we know it is dead.
Traditionally the ad world was obsessed with paid and owned, maximising media opportunities and activity on brand-owned channels. It gave co-creation and influencer outreach short shrift - or anything outside of the sanctity of the brand – and has thus fallen out of touch with the conversational, interactive nature of digital media that has been significantly influenced by social.
But that doesn’t mean marketing is dead. It just means marketing as we know it is dead.
That means explicit sales messages seldom work, there's no one-size-fits-all solution and provenance and the brand's values have become massively important, making PR a natural fit. Through its reliance on media relations and making connections with journalists, PR has organically recruited skills that met the need of outreach to bloggers, vloggers and influencers, and it owns this area as a result. But ad land is playing catch-up and is catching up fast.
So here’s the big idea.
It would be remiss of PR firms to rest on our laurels and not to learn from the evolution advertising is currently undergoing. We have to take note of what is happening across the pond and learn, else risk seeing the tables turn. PR is winning the race, but advertising is playing catch up. In a digital world, we have to be constantly adapting in order to survive.
"April Fools!": The Best of April Fools 2015
Some days throughout the year pass us by under a commercialistic, ‘you must buy this crappy card that you don’t want’ sick making cloud. Even some days that we enjoy, such as Christmas and Easter have become so much about the products and the gifts that they are beginning to fade in to insignificance.
April Fools Day is, on the other hand, one day that everyone can enjoy. It’s a chance for everyone to bring out their inner child and be as silly as you possibly can with the security of the “April Fool!” get out of jail free card.
Whether it’s cling film on the toilet seat, salt in the sugar or simply pretending you haven’t done something you were supposed to do, April Fools day pranks never disappoint.Unless, of course, you haven’t actually done that thing that you were supposed to do, in which case you’re probably due a smacked wrist.
Some of the best April Fools pranks, though, are done by the geniuses in the Marketing + PR departments of major brands and companies. This year we the general public have been treated to a veritable Smörgåsbord of pranks, including such treats as Clear Marmite, a self-tanning digital shower and even the birth of a unicorn in Florida.
Having researched this year’s pranks in detail in order to write this utterly entertaining piece of literature, I have decided that there are three main types of April Fools Stunts.
The first type are the pranks that are so ridiculous they couldn’t have been anything other than pranks. For example the RNIB (that’s the Royal National Institute for the Blind, if you didn’t know) announced the launch of #CATNAV. If you haven’t guessed where this is leading, no pun intended, I’ll tell you. #CATNAV is the proposed use of Cats trained to guide the blind or partially sited. My favourite thing about this stunt was the images of cats on leads.
Similarly the Clarkson Caravan from Freedom to Go was unconvincing, despite admittedly being quite funny. The caravan offers such features as pre-programmed Sat Navs directing Jezza to the nearest Job Centre and an abacus for counting to ten in times of rage. Actually in hindsight that second feature might not be a bad idea.
Other obvious, yet hilarious examples include the launch of the Ginster’s TOWIE pasty- chicken and chardonnay in a pastry case with edible jazzles; Homebase’s Rainbow Paint; Hunter’s Dog Boots and Hailo’s ‘piggyback’ feature, which yes, does involve people getting piggybacks instead of cabs.
The second type of stunts are those that are clearly fake but actually may have the basis of a good idea, or at very least make people think for a second.
My favourite example of a stunt which fits this category is the bouncy isles in Tesco. Being vertically challenged, the placement of items on shelves higher than the jolly green giant is utterly irritating. Obviously trampolines in the floor of Isle 12 has its safety issues but the idea isn’t without promise.
Then there’s the introduction of selfie spots for footballers during goal celebrations. Again, not without promise. I’m sure many of them would quite like a selfie. Remember the Steven Gerrard camera kiss celebration? I’m sure he would have loved to have captured that moment in the ultimate celebration selfie.
There’s also Hiive’s effort. Being an (not-so-secret) fan of 90’s/00’s boybands Hiive’s stunt made me giggle. The social networking site announced the creation of sister site 5iive, a professional network for former members of the boyband 5ive. Obviously silly as there are only 5 of them, well now 4, but maybe it’s an idea they could roll out to the Sugarbabes. That idea’s got legs.
I have decided that there are three main types of April Fools Stunts.
The third category of April Fools Stunts are the ones that you actually can’t determine to be pranks. For example, this morning I read an article in the independent that stated that Jeremy Clarkson was to become Cameron’s chief advisor for Transport. I admit that it may seem an obvious jest but I wouldn’t put it past them. They live in the same village. They both hate the Green Party. Plus the Independent wouldn’t lie to me, would they?! My suspicious were raised, however, when reading the caption for the image which stated that ‘The Top Gear presenter will have ‘all the steak he can eat’ at Westminster’. To be fair he probably would but that’s not a genuine caption.
Amazon also cashed in on the tomfoolery with the launch of their new feature ‘Amazon Dash’. This is a little button that you press when you are running low on something, such as washing powder or shampoo, and then sends an reminder to your phone to remind you to order it. The interesting thing about this prank was that, apparently, it wasn’t a prank. That’s right it was so believable that it was true. The PR World were left debating whether the timing of this announcement, in line with April Fools was a touch of genius or simply fool hardy. Personally I think it’s a stroke of genius. People would look at something, wish it was true then find it out it was and do a little squeal.
What all three types of stunt have in common is the demonstration of how creative marketers and Comms Teams are. Also how embracing your inner child and simply looking at things in a silly, light hearted way can actually help creativity. I guess the moral of this story is don’t over think stuff. Some of your best creativity comes when you simply have a laugh.
To paraphrase Doc Brown in Back to the Future, if only we could somehow harness that creativity and churn out such innovations for real on a daily basis. If nothing else it would make Dragon’s Den more amusing and, more generally, the world would be such a happier place. No pressure Marketing. No Pressure.
To see more examples of this year’s hilarious April Fools tom foolery visit our Pinterest board https://uk.pinterest.com/72Point/april-fools-2015/ .
If Facebook hosts news, I'm hiring...
Humans are inherently lazy - and product managers are aware of this.
The swiping motion with which we command our phone screens reduces us to the basest of motor skills we learn virtually at birth, while voice commands have superseded even the remote control as our preferred way to interact with entertainment systems in the home.
I mean, why would I read a whole IKEA instruction manual when I can just watch a video instead? (Just kidding - I don't shop at IKEA).
Facebook, never one to miss a trick where the user experience is concerned, is in talks with media groups about hosting news content within the social network, enabling users to consume entire stories without tapping out to external hosts.
While such an alliance presents obvious gains for Facebook and publishers alike, most of which concern economics and reach, it also throws up plenty of positives for content suppliers and the humble reader too.
As a supplier of branded news, I can see demand for our content growing in-line with audience expectations on the channel and the increased needs of the news outlets we provide to – so more video, more visuals, more copy and more stories in general to meet increased publisher outputs. Happy times.
Additionally, and I may be getting a little ahead of myself here, if Facebook were to pull a Vice and launch a standalone Facebook News sub-brand, then it gives me yet another outlet to sell stories in to and potentially partner with - plus they really don’t come bigger in terms of audience size and segmentation.
Back to the user experience and it’s still good news.
Facebook hosting will make shaping content for social consumption mandatory for publishers, ensuring all outputs are visual, digestible, shareable and mobile – marry this to the convenience of consuming content from multiple outlets in a single space (while also doing all of your social housekeeping) and we could easily save 10-15 minutes a day on our reading time.
Finally, and this is of benefit to reader, platform and content supplier alike, Facebook hosting will lead to deeper engagement and all-round satisfaction – longer reads, greater dwell times, more sharing, increased content performance, happier authors and happier clients.
And for those who fear Facebook dominance, there will always be an alternative – there always is.
Just think of this Facebook/publisher partnership as being one of several labour-saving devices delivered over the years, enabling us to open our ever-expanding daily procrastination window to more cat gifs such as this one and Tinder freaks (I don’t use Tinder).
Sledgens and Legends: The 2015 Cricket World Cup in Tweets
At the risk of sounding like a bitter Englishman, the 2015 Cricket World Cup has been a bit of a laborious affair. Ever since that fateful day in Adelaide when England failed to overcome Bangladesh (BANGLADESH!) to reach the knock-out stages I have been huffing and puffing about the long-winded nature (irony of ironies for a cricket fan) of a tournament that has served only to draw attention to the gulf in class that divides India, South Africa, Australia and New Zealand from the rest of the world.
But despite there being a distinct lack of momentous games, there has been no shortage of momentous moments. New Zealand’s Daniel Vettori defied the laws of physics with a spectacular one-handed catch at the boundary this weekend, Windies all-rounder Chris Gayle mirrored Sachin Tendulkar with a double century, Pakistan's Wahab Riaz bowled a mesmerising innings against the Aussies and Martin Guptill’s 237 runs from 163 balls are just a few of many moments that match the gravitas of a World Cup.
And this year Twitter has been there to capture all the action after signing an agreement with the ICC to launch a host of innovative and interactive features. The move, which sets a precedent for future tournaments, positioned the social media platform as a central hub for match commentary, expert analysis and fan insight, transcending geographical and time limits to make the cup a truly ‘world’ affair with fans at the heart of the action.
In true cricketing fashion the Twittersphere responded with admiration and tactical intimidation in equal measure. Old rivalries re-born, fierce competition re-lived and passions personified as the highs and lows of The Imperial Game were played out across Australasia, all of which made great fodder for social media channels.
Here’s a review of how the Sledgend and the Ledgend lit up this year’s tournament on social media.
The Sledge
Australia (gotta love ‘em) initiated the sledging (a form of verbal intimidating) with a campaign by an online bookmaker advertising two cricket balls with the slogan: “Missing, Pair of Balls – if found please return to the English cricket team.” The ad ran before the home nation’s game against England in Melbourne and immediately became a social media success with the hashtag #MissingBalls trending in a matter of hours.
Our Digital Hub team picked up the social media movement and were quick to publicise. The first sledge of the tournament was soon up on the Telegraph, the Mirror and various other online titles who published the story as a good-natured exchange of banter.
But it doesn’t always work out so well. A club cricket final in New Zealand has recently made national headlines after it was abandoned due to one team refusing to play on, citing "bullying" from their opponents as the reason for pulling stumps. As the national team prepare for a feisty encounter with South Africa tomorrow could we see a repeat of the feisty 2011 World Cup quarter-final, or will the intimidating exchanges be left for the Twitterati to administer?
The Ledge
One thing we are sure to see as the semi-finals commence is a good dose of admiration for World Cup legends. The one day format differs from test cricket in that it propels individual performances into the limelight more than the team as a whole, a trait which is conducive to the 140 character limit on Twitter.
This year’s semi-finalists demonstrate this well. Australian fast bowler Mitchell Starc is at the centre of social media hype in the run-up to their clash with India who have every chance of upsetting the host nation in their own backyard if the likes of MS Dhoni, Mohammad Shami and Ajinkya Rahane can repeat their heroic performances. And if New Zealand batsman Martin Guptill can #Guptill South Africa tomorrow he will become a social media saint overnight.
With three of the best games of the tournament yet to come, prepare to see a frenzy of social media activity kick off as the sledgend meets the legend.
Lack of Female Role Models for Girls in the Media
It’s painful just how hugely teenage girls obsess over beautiful celebs, isn’t it?
Even more painful is remembering being exactly the same way.
As an awkward pre-teen, the waist of my trousers still that bit too high, I directed all my adolescent envy towards two TV babes: Holly Valance (Neighbours fan – weren’t we all) and Frankie, of the highly-regarded eight-piece ensemble, the S Club Juniors. Pause for emphasis.
They were older than me; I guess around 14 - slim, clear-skinned and so unbearably good-looking.
Call me a shallow kid but if someone had said to me, ‘What do you want in life?’ I’d have thought, ‘Flick Scully’s complexion’ without pausing. I didn’t know what else to put my energy towards. School?
Perhaps it was a blessing then, that my only exposure to these girls was through music videos, CBBC and my monthly Sugar mag, so I was only mildly hateful of myself. Imagining what my life would have been like if I were 11 years old today….to endure the social media noise that teenagers have now… well that’s too stressful to think about.
It’s likely I’d be drip-fed a continuous stream of Holly and Frankie through their Twitter feeds; lapping it up as they churned out duck-faced selfies, holiday pics strewn with product placement, bikini mirror shots - at a Kardashian regularity. In a misplaced brainwave I’d probably have uploaded a ‘vlog’ of myself re-enacting a Fast Show sketch with a toy panda or something, which, years later, I would almost kill myself trying to remove. I might have even… enjoyed Zoella. It’s frightening, what might have been.
Imagining what my life would have been like if I were 11 years old today….to endure the social media noise that teenagers have now… well that’s too stressful to think about.
But the next generation – the millennials (apparently I might be a millennial, a fact I’d rather hide away from)- live each day in this media frenzy, which is barely being contained. We’re only beginning to see the dark side developing from this parallel world - the Instagram culture, the trolling, cyber bullying, revenge porn – and what an obsession with narcissistic, selfie-addicted reality stars might do to a teenager’s sense of self.
The problem lies in the fact that the really cool women – the explorers, zoologists, scientists, entrepreneurs, are NOWHERE to be seen. And the Kardashians, the Jenners, the cast of Towie - who are solely famous for publicity and looks, are EVERYWHERE. They aren’t particularly admirable, aren’t representing a viable career move and are spreading their own message of ‘you don’t look good enough’ to their young fans like a disease.
It’s mostly ‘the Kylie Jenner effect’ (the influx of girls getting lip fillers due to her sudden enormous pout) that made me write this post, as it got me thinking about idols. Aside from their own family members, not to be downplayed, and a stock list of historical figures like Marie Curie that are churned out in school, there are just reams and reams of glitzy celebs. Throw in a Karen Brady, a Michelle Obama and a Mary Portas and that’s it, really.
A space-travelling woman going to Mars may be mentioned in the news one day, or an athlete on another day, or a CEO on another And then she fades into obscurity as a ‘What has she done to her face?!’ story dominates the air time for weeks.
Put simply, there is no PR for the real idols girls need. No scientists, world explorers, chemists, psychologists. No web designers, charity workers, astronauts or business owners. And if we, as adults, don’t know anything about the women making real changes in the world but constantly seeing Kim Kardashian’s blonde mop gets a news headline, no wonder girls are chasing their goals right into the cosmetic surgeon’s office instead.
There is no PR for the real idols girls need
I want to hear about women that are worth looking up to and emulating, who have made something of themselves based on more than their cheekbones. Who have seen a problem and looked to solve it, through hard graft and innovation.
And we should research them, and talk about them, and share them, and give them the PR they deserve – but also (cue the Miss. World bit) because it’s what young girls deserve. The scope of what women are achieving isn’t bleak; they’re just humble enough not to be yelling about it. It’s up to everyone else to yell about them instead. It’s up to us change the situation.
International Women's Day is the 8th March. Don't forget to join the conversation using #IWD2015
More Fool You: The Art of Creating Shareable Content
One of my favourite scenes in The Adventures of Huckleberry Finn is when the duke and dauphin put on a makeshift and utterly farcical show called “The Royal Nonesuch” to make a quick buck. The audience on the first night, completely infuriated by what they had paid to see, decided that in order to avoid becoming the laughing-stock of the town they should tell all of their friends and neighbours how great the show was, so the play attracted sell-out audiences night after night until, on the final night, Huck noticed the crowd weren’t newcomers but people who had been there earlier and who had their pockets full of rotten eggs and vegetables. He informed the other guys and they skipped town with a small fortune in door money.
The scam worked because they evoked an emotional response that people shared. The anger of being lured in to a rip-off play by posters that read “ladies and children not admitted” was too much for the audience to supress and they felt compelled to action a response which capitulated on the final night when revenge was nigh. It paints an early and quite entertaining example of how to prompt a shareable action. It may have been a nasty trick, but it’s no more culpable than the first chain emails that promised eternal wealth if you forwarded it to five of your friends (I’m still waiting to cash in on that).
The art of creating shareable content is an age-old concept being carried out on new age platforms. Jonah Peretti, a founder of BuzzFeed, says shareable content is a delicate balance between something that is too shocking or controversial to be shared and something that is so ordinary it gets overlooked or ignored. Finding that happy medium between the two and ensuring it is relatable, engaging, funny or nostalgic is what propelled sites such as Buzzfeed to success, but increasingly digital users are looking to be engaged in order to share.
The digital world has made the art of shareable content both more arduous and more achievable
The digital world has made the art of shareable content both more arduous and more achievable. We’re more connected through social channels but have a shorter attention span and have evolved in the way we consume media. The solution, we have found, is multimedia. The 72Point Media Consumption report found that people are overwhelmingly more likely to share multimedia content on social media such as videos, animations and interactive games.
We recently recreated “The Royal Nonesuch” in an interactive game developed for Interparcel. The game, hosted here, was a ‘super-sharable’ bit of multimedia designed to test your patience, running on the back of a successful MPC (Multi-Platform Content) campaign that can be viewed here. Like the unsuspecting victims of the duke and dauphin’s show, if you’re fooled by the game it makes you more likely to share it in order to dupe your friends into doing the same thing. 21st century trickery at its best; Mark Twain eat your heart out!
To grab the minds of people today, you need content that is quick, visual and, most importantly, memorable enough so that they share it. - Hugh McIntyre
The 2015 Media Consumption Report: Prepare for MPC
If the minefield that is contemporary media has taught us anything it is that a ‘multi’ approach is the next big evolution for the PR industry with arguably more sticking power than any media shift in the past.
Not only do media consumption habits transcend channels (print, broadcast, online), they also transcend platform (smartphone, tablet, desktop) and the way in which we interact with media has changed irreversibly as a result.
To understand how the digital landscape has impacted media consumption 72Point has commissioned a survey of 7,500 people in the UK exploring what types of content the modern media consumer is likely to read, watch, share and like on which platform(s). The report, due for release in March, looks in detail at how to prepare for the challenges and opportunities presented by multi-platform content (MPC).
Media Platforms and Channels
Generation ‘Multi’ is about capturing large audiences with campaigns that transcend platform and channel, but this offers opportunities and challenges in equal measure. We look at what channels and platforms people are consuming media on and how this impacts the way in which they consume media.
Mainstream media confronts digital
The migration of mainstream media from print and broadcast formats to online platforms has revolutionised the media landscape, but pertinently, it has reformed the way in which mainstream publishers convey news. We look at how.
The rise of Specialist Publications
In the digital age everybody carries a digital news stand in their pocket. Their interests dictate what they read from a seemingly endless bank of media titles which eschew ‘mainstream’ objectives of catering to a wide audience in favour of specialisation. We look at what sort of specialist publications are popular.
Social Media: Traffic and Consumption
Not only has social media altered the way in which media conveys news, it has also altered the way in which people find news, creating a more consumer-led news industry that harks back to the rise of specialist publications discussed in the previous chapter. Some of our results have been published in an article on PRWeek.
In the report, we also discuss the rise of ‘lists, gifs, pictures and posts’ in media and how mainstream media has adopted a social media-led approach and new sites have been born from it.
Organic and Sponsored Posts
Finally we discuss our attitudes towards sponsored posts vs organic posts.
The full report will be published and available to download from this site.
Social Outreach: What Is It and Why You Should Be Doing It
Anyone with an account on a social network has been there. A casual surf through your feed, checking in with friends, dishing out Favourites and Likes as needed. As you scroll you notice posts from accounts that you aren’t familiar with. A number of these go by, but every once in a while one hits its mark, grabs your attention, and demands a click to check out the story.
These are targeted adverts, created to spark traffic from a specific audience to a specific piece of content. We call it Social Outreach.
Now more than ever specialisation is key. New content arrives online in an endless torrent. It’s a wonderful outpouring but it poses a problem when trying to draw an audience for a specific piece of content. How do you get seen in this hectic and shifting landscape? Social Outreach can help by placing an ad for your content in the feeds of social media users, targeting only those who are interested in the topic of your content.
Now more than ever specialisation is key.
For example, say you are working for a company that builds bicycles and you’re looking to promote a new range of mountain bikes. Try targeting social media users who express an interest in cycling and fitness, or have been known to mention topics relating to outdoor pursuits in their updates. You could even get right down into mentions of ‘helmets’, ‘punctures’, ‘downhill’, ‘ATB’, ‘derailleur’, ‘schrader’ – terms that only dedicated cyclists are going to be mentioning. The more specific you can be the less time and money will be wasted placing your content in front of people unlikely to click.
Social outreach requires a nuanced approach to reap the biggest rewards. The most important variables to consider when crafting a successful campaign are all creative ones. First and foremost is the quality of the content you are promoting. Content that taps into the interest of the audience and provides a mix of storytelling, topical subject matter and engaging visuals is more likely to be read, shared and spread organically to a wider audience. This organic momentum, when the story takes on a life of its own, is the ideal outcome for your social campaign.
This organic momentum, when the story takes on a life of its own, is the ideal outcome for your social campaign.
Next to consider are the posts themselves. Both Facebook and Twitter advertising allow you to create variations of your post. This is an opportunity to be adventurous. Try a range of images and text configurations to see which resonates best with your audience. You might create two serious, corporate posts with professional images and direct wording, but mix it up on the next two will some pop culture references and a well-known meme. Inside tip: images of cats and Bill Murray never fail. Create the post that you would want to click on.
The three pillars of Social Outreach, then: killer content, engaging social media posts and a specialised audience. When these three elements align Social Outreach can be one of the most exciting and effective ways to get your content out there.
Posts and Pictures, Lists and Gifs
How Social Media has Shaped Digital News
The rise and increasing influence of social media has created a tricky quandary for digital publications; how do you cater for people who are visually wired, with patience at a premium and an aversion to information overload?
When the first wave of media publications started to establish an online presence there were clear warning signs that a simple ‘copy and paste’ strategy wouldn’t work. Media consumers weren’t migrating online because they found the Telegraph’s broadsheet pages too tough to handle, nor were the inky fingers or recycling headaches motives behind a ‘digital shift’. Online consumers of media had a thirst for a new type of publication, and thus a period of adjustment began.
Social media has shaped the way we interact with the online world. It gives us a role to play which is why we talk of a digital ‘world’ in which people are participants rather than just observers, cogs in the system and so forth. In that way it is by their rules that we comply; 140 character limit on Twitter, the list-like nature of a Facebook timeline and the multimedia-led structures of Instagram, Pinterest and Snapchat. Observe the elements of social media and you will begin to understand the underlying composition of digital media.
The use of visualized information has increased by 400 per cent in online literature since 1990, by 9,900 per cent on the internet since 2007 and by 142 per cent in newspapers. In short that’s because we suffer from information overload in the digital age and thus crave information that can digested quickly, like social media, and media outlets have both been born from this trend and responded to it.
BuzzFeed, for example, dubs itself as a “social news and entertainment company” that “provides shareable breaking news, original reporting, entertainment, and video across the social web” to a global audience of more than 200 million people.The site has become a world-wide phenomenon as a media outlet based on social media concepts and isn’t alone in capitalising on social-led media. And mainstream titles have started to catch up.
Lists, pictures, infographics, videos and Gifs have become a pre-requisite of most posts on sites such as the Mail Online, which is now the world’s biggest newspaper website.
One of our recent surveys commissioned on behalf of Interparcel found Brits are becoming increasingly impatient in general, with the average respondent waiting only ten seconds for a web page or link to load and only 16 seconds for a video to buffer. But as interesting as the results were, the real clever bit is what we did with them when it came to selling the story into the media. Not only did we provide solid news copy that was picked up by The Mail, The Telegraph and Metro but we added infographics, video and list material into the mix that meant it was picked up by countless online sites including The Star, MTV, BT.com, AOL and, of course, Mail Online.
The concluding remark is that if social media is shaping digital news then it must in turn shape how we do PR. At 72Point we have a growing digital team that is keeping ahead of the curve in that regard with exciting new infrastructure and a wealth of expertise, creating social campaigns for a social generation.
Eschew All Those Beastly Adjectives
Sorting through a chest of old letters and photos recently, I came across a yellowing envelope marked ‘Roald Dahl’.
Memories flooded back as I opened it. This was a hand-typed reply I’d received from the great story-teller to a letter I wrote to him when I was 17, pleading for feedback and advice on an A level project I was doing about short stories. I’d included one of my own.
I remember how I felt when he replied – astounded, and then, with the callowness of youth (see pic!), a bit peeved that he’d been so terse:
Dear Jay,
You are asking too much of me. You must realise that I get an awful lot of these letters and you can’t expect me to write your thesis for you. It should be fairly obvious to you what the role of the short story is in modern literature. It’s a big one. Study particularly the American short story writers like O’Henry and Runyon and Hawthorne and Poe, and lots and lots of English ones.
If you want any dope on me there have been an awful lot of profiles in English magazines over the past year starting with the February 1979 issue of Vogue.
I have read your story. I don’t think it’s bad, but you must stop using too many adjectives. Study Hemingway, particularly his early work and learn how to write short sentences and how to eschew all those beastly adjectives. Surely it is better to say “She was a tall girl with a bosom” than “She was a tall girl with a shapely, prominent bosom”, or some such rubbish. The first one says it all.
Yours sincerely,
Roald Dahl
Heeding his 35-year-old advice, I tweeted a snap of the letter with the message: “In 1980, as a spotty teenager, I wrote to Roald Dahl asking for advice on writing. Here is his priceless response”. Yes, I know that contains two “beastly” adjectives, but I felt they were justified.
A week later, and with no additional ‘push’ from me, the post had been retweeted over 1,000 times and favourited by more than 1,500 people, making it my most popular tweet by a country mile.
Obviously its popularity could be attributed to Dahl himself; his books are a part of so many of our lives. But for teachers and writers (and so many of the retweets have been by them) what resonates is the advice, specifically that passed on so memorably in the final three sentences. It sank into my teenage brain and led to a mantra when I worked as a reporter and then in PR: ‘keep it tight’, whether it be an intro or a pitch to a news editor.
I remember a team of in-house PRs coming into the SWNS newsroom many years ago to see their story being pitched to national newspapers news editors one morning. The PR director and two wide-eyed interns (I think they were from a rail group) watched as I made the call to desk after desk with the same 10-second spiel: ”Oh yeah, and we’ve got a fun one – a list of the weirdest items left behind at train stations this year, including a wooden leg, a stuffed gerbil and a jar of pickled eggs. With pix.” After the call, the PRs were mortified. ”You didn’t even mention the name! Or how many stations were included in the round-up! Or how amazing some of the things were!”
Of course, that wasn’t the point. It was about the story, and you’ve got about 10 seconds to tell it to a busy news editor. These people deal every day with the absolute extremes of story-telling – terrible human tragedies, major sporting achievements, business disasters – so to oversell or ‘overtell’ our/your survey would show we had no understanding of the way it goes. The mention of the client in the pitch would have been a switch-off. And to have called the results of the survey “amazing” would just have been beastly.
