2017 – Letting The Numbers Do The Talking
Although the PR industry has developed remarkably over the past few decades, one thing that hasn’t changed is our compulsive need to use bizarre jargon to sell our wares. Incubators for influencers, accelerators for thought leaders, alignment for holistic viewers. Surely it’s time to de-layer the ecosystem?
While some may argue that the many faces of the digital revolution has necessitated an explosion of terminology in PR, it also threatens to overcomplicate what are often very simple objectives. Brands seldom approach us with such terminology in hand, so are we not doing them a disservice by adding waffle to their brief?
Here at 72Point we achieved a record-breaking year in 2017 by going back to basics. We have expanded into areas such as social media while solidifying our national media base by sticking to the basic principle that good stories perform well on any platform. And the proof is in the pudding.
We generated over five thousand print and digital cuts for our clients across the year, landing on an average of 15 publications for every story we put out. Add social media engagement statistics to that – a total of 635,000 shares across the year – and you get a decent picture of how our clients are getting serious bang for their buck.
But the highlight of 2017 was how we took our traditional press offering and applied it to social media. With a new social team in place – including UNILAD hires and a new social media management structure – we were able to generate a succession of viral campaigns, one of which was aired on Good Morning America with Will Ferrell and others which garnered a reach of hundreds of thousands of people across our social media suite of platforms.
Along with our national media offering and regional publication package we were delighted to introduce the Breakthrough Package in 2017 which delivers unrivalled cut-through for clients looking to get national exposure as well as touching the regions and getting traction on social media with the people who really matter to them.
The inflatable sanctuary project run for Hotels.com is a classic example of this. The project, featuring a mock ‘sanctuary’ for left-behind animal inflatables, was a huge hit with the national media garnering 29 pieces of organic coverage on titles such as The Telegraph, Daily Mail and Fox News. It also ran across over 170 Johnston Press regional titles and was distributed to tens of thousands of people on social media who are interested in travel or thinking about booking a holiday – a remarkable result all told.
It is a package we look forward to delivering more of in the New Year, quite simply because it delivers what it says on the tin without getting bogged down in meaningless jargon. It guarantees national exposure, it guarantees regional hits and it guarantees a targeted social boost or your money back.
That’s a straight-talking package from a straight-talking agency.
How social media turned TV audiences into ‘sheeple’ – and how you can influence them
Social media has played an increasingly advanced role in shaping what we watch.
It informs us on what the next groundbreaking progrmme is to see, advises us on new talking points to dish amongst work colleagues or friends and it shows us what our friends and our influencers are interested in.
Consequently, critics and wannabe influencers now have the platforms to actively share their voice and impact our decisions, which has become impossible to avoid.
I noticed this trend recently when my mum surprisingly started watching Blue Planet, which is a far cry away from her normal television schedule of Strictly and Downton Abbey.
It is also hard to find a day in the office where someone isn’t trying to converse over the latest episode of Stranger Things.
Significantly, in digging a bit deeper, it became clear that there are clear parallels with social media’s influence on what we want to watch.
This study delves into this debate and how through social media and PR you can influence individuals to watch your content.
The Statistics
If the above doesn’t convince you, numbers will.
As early as 2013, it was reported by Yahoo!7 in a poll of 7,000 individuals that “42% of respondents said they had chosen to watch a particular show because of a social media recommendation and 38% said they became aware of television shows through Facebook and Twitter,” evidencing how social media has turned us into TV Sheeple.
Interestingly, in the Yahoo!7 survey it was stated “43% used social media while watching television,” which demonstrates the connection between the two and the opportunity to boost viewership based on social media activity. This is given further strength as it was corroborated by Ericcson’s surveyof 30,000 people in 2016 that highlighted “64% of consumers say at least once a week they use a mobile device to complement or supplement what they are watching on television.”
In looking at viewership rates, Erriccson reported that since 2010, the share of viewing hours spent on-demand short video clips has jumped 86%. This statistic is particularly important as these clips which are mainly categorised as Youtube videos are based on content that is more reliant on social media, further highlighting the strength of social media in increasing viewership.
Additionally, such is the impact of social media influencers to our life, that Nielson’s in their Millenials on Millennials report, recorded that male Millennials have a “higher opinion of trending social media stars than they do for sports stars, pop stars, actors and actresses.” Thus showing how much influence social media influencers have on our viewing choices but also how far social media has come in allowing these individuals to have a platform to be more respected than traditionally known celebrities.
With the recent outcry over fake news, it should be noted that some people don’t even watch television, such is the influence of social media as a source of information. According to the Conversation in 2016, it recorded globally, for all age groups under 45, “online news is now ranked as more important than television news.” Particularly among the consumer group of 18 to 24 year olds, social media at 28% was rated more important than TV at 24%.
Overall, these statistics paint an effective picture that social media to a large extent has been and can be responsible for our viewing habits. The tricky part is using the platforms we have to affect this.
The Unilad Model
Unilad, a platform that is synonymous with being a giant in social media and the place that unearths the latest trending content, is the best example of this.
Launched in 2014 as an entertainment outlet for UK students, its rapid rise coinciding with its campaign for The Inbetweeners 2 movie and The Entourage movie stressed how media has shifted in generating mass traffic.
Starting out as a Facebook group, its large global share of the social media world has meant that Quantcast, an audience measurement company, discovered that “Unilad users are over 5X more interested in film and entertainment than the average internet user.” Therefore, when promoting content to its 34 million audience on Facebook alone, it was the largest site in the world to host the official trailer of Inbetweeners 2. Notably it also received the greatest amount of views and shares of the UK trailer for the Entourage film.
Consequently, as a platform Unilad have understood their audience to match their needs without being too intrusive and their audience has complied to share their content. Utilising these skills sounds simple enough but it can backfire if not done with care and consideration for your audience. Significantly, this is why sites similar to Unilad are able to generate such reach and are the starting point in that discussion with your friend at the pub or at work, as to what you are excited to watch next.
PR Stunts
Stunts are always a good way to stimulate interest for an upcoming series or film.
A recent example of this successfully working is the 2017 Baywatch film where coinciding with its release, a slow-mo marathon was held in Los Angeles. This gained traffic through social media with 60,000 views on Youtube alone and was likely a shared talking point for many people during the day who witnessed the event. It further gained shares and mentions on major publications, like Adweek and Campaign for its efforts.
More effectively, the best example is the 2012 stratos jump from Red Bull, where Felix Baumgartner became the first person to break the sound barrier. This stunt produced and broadcast by Red Bull pulled in 8 million live views on Youtube and currently stands at 42 million views on their channel. Although not solely responsible for Red Bull’s expansion into cementing itself as more than an energy drink, it did significantly assist in helping it transition its focus on the media front.
Incorporating Social Media into your Show
Audiences of yesteryear had less influence on what they saw on their favourite programmes or films with only little opportunity that their sentiments would be heard by a network exec.
However, the introduction of social media has changed this dynamic, as today’s viewers can not only watch a show but also share their feelings in real time. This has also changed the role of the producer of these programmes, for they can potentially know what is popular or not by what is trending on social media platforms. In essence social media has transformed live television into a “global social experience.”
It should be noted that this isn’t exclusive to television, as live game broadcasts on Twitch, events shown on Youtube Live, Periscope or Facebook live, all offer opportunities to be involved and have your thoughts heard.
Although consumer feedback is not necessarily a new invention with the previous method used as SMS, it is notable how much more influence social media has in this area. For that reason, those conversations on Facebook or Twitter shouldn’t be underrated in their importance to the higher-ups. Consequently, popular channels and television stations are using this to their advantage to encourage people to share and promote their shows.
An example of this working very well is WWE or World Wrestling Entertainment. For those who thought wrestling was just men in tights drop-kicking each other prepare to be surprised. Forbes reported at the end of 2016, WWE had close to 739 million followers. They also anticipate that by 2018 this will surpass 1 billion. Additionally, now that your attention has been caught, you may be left wondering how this is possible?
>Well, WWE has mastered the art of making the views of their audience heard. Regular viewers will know that at different points in the show, a running tab of social media comments will be displayed on the bottom of the screen displaying people’s opinions on the show thus far. Therefore, if your comment is merited you will be rewarded on live television for your views, thus enabling the incentive to share your views.
Importantly, in every match or segment, there is a hashtag in the corner of the screen so people know what to mention and they inform the viewer with a notification in the opposing corner when they are trending worldwide.
The use of hashtags or encouraging individuals to share is given extra weight as is it also cited by Daily Nationwho mention “that the more a show is talked about the better the chances it stands of surviving…It starts with a simple hashtag like #NowWatching which makes it easy to track the conversation.” Moreover. that article goes as far as to say that “TV shows cannot run away from social media but should just embrace it.”
Overall, there is a lot of credence to suggest that the more your content is talked about, the more weight it lends to not just survival but also revenue. Consequently, mere things like hashtags or encouragement to share or subscribe can be very important to measure success and gain it.
72 Point’s Work
Our company’s influence is exemplified by a wide range of work but most recently, the work utilised for the History Channel on the build up of their “World War True” season strongly demonstrated the importance of PR and social media side-by-side.
Using our creative team and our extensive research arm which covered 2,000 respondents, 72 Point were able to demonstrate the shocking lack of knowledge regarding WW2 with some people mistakenly believing Germany and Britain fought on the same side. Coinciding with the survey which demonstrated more startling statistics, a quizz was generated to highlight the top 10 WW2 films.
These facts displayed on our site and spread across our wide media connections through social media and marketing platforms elevated the serious concern for these issues but also generated significant buzz for History Channel’s new programme. Examples of the success of our campaign are displayed by it reaching an online readership of 448 million combined with it being circulated by print to an audience of 4.45 million. The value of our sources gained in print and digital is highlighted by major publications like The Independant, The Sun, Mirror and UniLad promoting the story. Ultimately, this campaign built publicity in a unique way and assisted in turning people into TV Sheeple.
Conclusion
While the social media world seems like a competitive battlefield for attention it can effectively be used to your advantage. Utilising some of the tips above or just acknowledging the statistics can help and it should be known that the game has not just changed but evolved. Significantly to stay one step ahead of your competitors is necessary in this market and it is solely up to you to find ways in social media to step
Start a Conversation this Christmas
Recognising Loneliness as a chronic issue in the UK, the late Jo Cox MP established a cross-party initiative called the Jo Cox Loneliness Commission, of which 15 major charities including Age UK, British Red Cross and The Silver Line UK are taking part. The Commission aimed ‘not simply to highlight the problem, but more importantly to act as a call to action. With the message ‘Start a Conversation’ about loneliness, and with each other. The Commission has got people talking at all levels – whether chatting to a neighbour, visiting an old friend, or just making time for the people they meet. After a year of research and community-building activities it will close on the 15th of December.
Bereavement is a prevalent cause of isolation that affects everyone, but in particular the older generation. Chronic loneliness can often set in when an individual loses close friends and partners who they have gone through their entire life with, leaving them with no one to spend time with on a daily basis. This leads to a vicious cycle where an individual has next-to-no contact with the outside world, therefore they cannot meet new people and make new friends and feel increasingly isolated from society. Charities such as Sue Ryder launched their #ConnectingThread campaign, which is on online community to provide people going through a difficult time with support – the campaign has provided people with a safe place to find practical advice, and an opportunity to share what they’re going through.
Poor health is another factor which can be experienced at any age and one that limits people’s contact with society. It’s an unfortunate fact that many elderly individuals are more prone to suffering from poor health, making it difficult for them to get around town or even their own home. Half a million people over 60 usually spend their day alone. In July 2015, Co-op and British Red Cross launched an innovative partnership to tackle this. The partnership has raised £6 million to fund new Red Cross services, helping over 12,500 people connect with their local communities by providing up to 12 weeks of practical support, helping finding activities and groups to join.
The Silver Line UK is the only national, free and confidential helpline for older people that is open 24 hours a day, 7 days a week. 68% of callers contact The Silver Line because they feel lonely or isolated, 90% live alone, and 54% say they have no one else to speak to. The charity is doing great ground work in providing older people with practical support, or simply giving them someone to have a chat with. Last Christmas, The Silver Line say they were unable to answer 5,000 calls due to huge demand. It costs £5 to answer a call. So this year, we at 72Point have partnered with The Silver Line to help them answer every single one.
We pride ourselves on being conversation starters. This Christmas we will launch our #StartAConversation campaign, urging people to talk about issues of loneliness, and more importantly – talk to each other.
We’ll be launching a new video on Friday the 24th of November to help The Silver Line start conversations that count this Christmas.
Stay tuned.
Conversation is key to men's health
Every November, the Movember Foundation brings the issue of men’s health back into the national conversation with their well-known moustache-growing campaign. They raise awareness of the fact that men die an average of 6 years younger than women for reasons which are largely preventable, often based on a reluctance to seek help and speak out about health concerns. Stiff upper lips and pressure to ‘be a man’ means conversations about men’s health are often side-lined. This is why charities like Prostate Cancer UK and CALM team up with the Movember Foundation each year to raise awareness of the common health issues causing men to die too young. They aim to tackle social stigma that stops men talking openly to each other about their health. Conversation is key to the men’s health debate – so to kick off discussions this month, here are the issues that will be front and centre of Movember:
Prostate Cancer
A staggering 11,000 men die from prostate cancer in the UK every year, but the exact cause is still unknown. Reluctance amongst men to confront health concerns is preventing this issue from becoming common knowledge. Prostate Cancer UK, with high-profile ambassadors within the English Football League and TALKSport, are leading the charge in encouraging men to become well-informed, vigilant and proactive in preventing and tackling the disease. They’re currently raising awareness of prostate cancer among black men – 1 in 4 will be diagnosed with the disease in their lifetime, compared with 1 in 8 of other ethnicities.
Testicular Cancer
Testicular cancer, although relatively rarer, is the most common cancer in men between the ages of 15 and 35. Some men delay seeking help because they don’t feel any pain, or feel fit and healthy. Others have said they have waited to avoid appearing weak or “making a fuss out of nothing”. For many, pressure to ‘be a man’ and the British ‘stiff upper lip’ culture is preventing them from seeking help for potentially serious medical issues.
Suicide Prevention
Last year, 75% of UK suicides were men aged under 45 – a shocking statistic that shows many younger men are driven to the point where they no longer see value in life. Since 2003, the Campaign Against Living Miserably (CALM) has worked on helping men to open up. Slogans such as ‘being silent isn’t being strong’ aim to encourage men to speak out and seek the help they need. CALM is working hard to break down these barriers by providing a helpline for men who are in crisis, and by pushing for changes in policy and practice – so that male suicide can be prevented.
Mental Health
Mental health issues can affect anyone, and 12.5% of men in the UK are suffering from one or more. Many suffer in silence and refuse to seek medical attention for issues that are not considered ‘physical’. In a 2016 survey by Opinion Leader, the majority of men said they would take time off to get medical help for physical symptoms; yet less than 1 in 5 said they would seek medical help for anxiety or while feeling low. A severe mental health problem can have devastating wider consequences, such as homelessness, which mostly impacts men. Men’s mental health issues are all too often side-lined, and not taken as seriously as they should be. Speaking up and seeking help can save lives.
You can sport a moustache or grow a mullet this Movember – but starting a conversation is key. Stay tuned for more insights from 72Point and OnePoll this Men’s Health Awareness Month and email us at hello@72point.com for more information on how we support national awareness campaigns with high-quality media exposure.
PR’s Fake News: Finding Meaningful Metrics
How many people were actually at Donald Trump’s inauguration? Official estimates say a maximum of 900,000 were in attendance, 100,000 fewer than Obama’s second inauguration and close to a million fewer than his first. Certain publications were happy to pitch much lower than that and soon a stream of images flooded social media showing vast swathes of empty spaces earning journalists the reputation of being “among the most dishonest human beings on earth” according to the incoming President.
In fact, so great is the challenge of fake news that President Trump used his first full day in office to unleash a remarkably bitter attack on the news media, falsely accusing journalists of both inventing a rift between him and intelligence agencies and deliberately understating the size of his inauguration crowd. But whatever your opinions are of the man his incoming ceremony showed that the time for playing guesstimations is up, and media and PR professionals need to start listening up.
The PR industry has long wrestled with metrics and has at times become consumed by them. Having to prove the value of brand awareness and the actionable response of positive press coverage is no easy task, and in trying we have almost created our industry’s version of ‘fake news’ in statistics that try to convey a meaningful message, but often end up saying very little at all. Without getting all President Trump on the industry, we really need to look at our numbers.
Let’s start with AVEs. I mean, it’s 2017 and we are still constantly asked to supply these godforsaken metrics. These are the sort of figures provided back in the days when PR account executives would sit with a ruler and a bundle of newspapers and measure the size and space of a piece of coverage to generate an “equivalent advertising value” for that space. Today, people use it because the figures returned are often much higher than any PR budget and so they make PR people look good, but it’s fake news.
Even the more sophisticated measurements are struggling to keep up. Take SimilarWeb. They collect multiple amounts of data and apply an evolving algorithm with a scalable estimator to come up with a ‘best guess’ number of how many people view a piece of coverage. It takes into account the popularity of the publication, average click through rates and where the coverage sits on the homepage, but it still returns ludicrously over-beefed numbers that rarely correlate with the number of shares and other actionable responses. In fact, the PR numbers often converge with the top piece of news content from that day, even though anyone with an ounce of rationale would see the disparity.
The problem we are really trying to confront in the PR world is that we’re trying to assign arbitrary numbers (where bigger=better) to disparate campaigns which are all out to achieve disparate objectives. I have been sent countless invites to seminars discussing how best to calculate a measure of success for the PR industry, and on each occasion, I decline on the basis that surely a one-size-fits-all approach is part of the problem.
At 72Point we take each project by its individual merit. If it’s big numbers you are looking for then that’s what we can deliver – we landed on an average of 14 sites per story in December with an average of over half a million eyes per story. If it’s generating a social buzz, then we’re well set up for that too – our stories achieved an average of 5,546 social shares in the same month. And if it’s generating a bit of Google juice with follow-links and keyword optimised content then let us know, because we are one of few companies in the industry that have eschewed fake metrics for real results, because that is what ultimately counts for our clients.
2017 must be the year the professionals take back control
There’s a proverb in Romani culture that goes “a dog with two masters will die from hunger”, implying that you shouldn’t divide your loyalty because each master will assume the other has taken care of you. The philosophy of moral determinism – also notably satirized by Jean Buridan and, erm Amy Farrah Fowler from the Big Bang Theory – is particularly poignant as the PR industry reaches a crucial crossroads in 2017, where it must decide how to properly balance its commercial considerations with a responsibility to media publications and its consumers.
Last year as part of our annual white paper we noted the merger of several digital disciplines coming together under an umbrella leveraged by the creation and distribution of content. Our take on the year ahead was that traditional PR disciplines are no longer confined to the PR industry, with SEO practitioners dabbling in content to satisfy Google’s demands and marketers making the shift in response to consumer disdain for display placements.
What we didn’t initially foresee was how the input of marketing and SEO industries would impact the sort of content being produced. Marketers, for example, are slaves to the brand and very much tied to its messaging. SEO professionals are ultimately looking for tangible search results. But we PR professionals have to satisfy two masters, and as the industry starts to swell we must capitalise on the opportunity to take back control.
As an agency, 72Point is in a unique position in that we’re sat between PR agencies and the media. Our parent group, the UK’s largest independent news agency, is a shout away at any point and are there to lend us their insight into what is working at any given time, which is advice we dispense to all our clients as well as at Creative Therapy Sessions, which we rolled out across the country this year. We don’t embargo, we don’t distribute our news content in press release format, we don’t include brand mentions in the opening paragraph and we stick to the best stories, and that’s why we landed 100 per cent of our projects in back-to-back months in the close of 2016; We make it as easy for the media to lift our content as possible.
Publications will adapt at pace
Despite much change in the mainstream media market the forecasters are all starting to paint the same story; print revenue is in decline, digital revenue is yet to be fully realised. This year the pace of change is set to shift a gear, with editorial teams likely to shrink and commercial departments expand in scale and remit, often with conflicting implications for the PR industry. Soon, many media publications will be viewed more as partners than a separate entity.
Meaningful measurements
The PR industry is suffering from a serious numbers addiction. It uses estimated coverage views that bare little relevance to the social interactions and absurd projections based on simplistic mathematical sums. At some point, we’ll get found out and there will be a shift to more meaningful measurements which will result in targeted distribution on relevant publications and, crucially, better quality, shareable content.
Google will shift its indicators
In the same way brands will demand more human interactions over meaningless numbers, Google is about to shift from “exogenous”’ to “endogenous” signals to incorporate more genuine quality signals. The end may be in sight for link-building practices, which are currently a key indicator of trust, but a rather shallow one. Google’s algorithms in the future are more likely to incorporate the time people spend on the page and the way they interact with content.
From visual to interactive
Publishers want people to stick, brands want people to share, and both parties want content that works across channels. That’s why 2017 will be the year of the interactive. Quizes, graphic puzzles, even the old “spot the ball” type competitions will have their day in the sun again as we fight to keep consumers engaged.
Ode to Twitter
There’s a lot of talk about the impending death of Twitter; “it’s got no money”, “there are too many spam accounts”; “there’s too much content”; there’s this, there’s that….
All of these things are of course true.
Yes, Twitter is running out of money, that’s no secret but I’m not going to get into that now because, well frankly, money…snore!
Yes, there are too many spam accounts on Twitter. Whether it’s eggs that don’t tweet, naked ladies posting pictures of their flesh, accounts that live to follow people only to unfollow them weeks later and or the trolls, Twitter can at times be an unpleasant, ingenuine place to be and it has damaged the user experience. But they are working on this. Their latest announcement of their advanced muting options, which now allow you to mute offensive words, phrases and emoji in your notifications and mentions so although it won’t stop the existence of bad Twitter users, it will make their impact less noticeable.
Yes, there is too much content. Sometimes going on Twitter can be like wading through the medieval streets of London in flip flops. Treading in other people’s crap left right and centre.
But let me tell you something….I personally don’t care. I love Twitter.
I love that it’s everybody’s dumping ground. Isn’t that why we fell in love with it in the first place?! Because we could dump our thoughts there. Don’t get me wrong, there is sharing and there is over sharing but I’ll tell you this that excessive dumping has given me something that I just don’t get from other social networks: a good laugh. In a world that sometimes makes you want to run for the hills, Twitter can be a source of unlimited joy.
Take the shambles that was Euro 2016. English football fans were left devastated, if unsurprised, about England’s early exit and, although they won’t admit it, by Wales’ disappointing defeat in the Semi-finals. But devastation quickly dissipated when a moth landed on Ronaldo’s face and within minutes endless numbers of ‘Ronaldo’s Moth’ Twitter accounts appeared.
Then there’s Brexit. Millions of people awoke one morning to realise half of the population had potentially thrown their country into turmoil. But it was ok because of the abundance of ‘Twitter bants’ we had to get us through it. Buzzfeed had an absolute field day with them offering us 36 of the best to make us ‘laugh despite everything’. Other lists of Brexit based hilarity can be found on the Poke, IBTimes and Yahoo and, well pretty much all over the internet.
Live scenes from the Channel tunnel. pic.twitter.com/l04wXKpjaq
— John Myers (@johnmyersteam) June 24, 2016
Whoever created this, I salute you. pic.twitter.com/zsyMSd0GIL
— Nick Harvey (@mrnickharvey) October 10, 2016
The same goes for the mind blower that was the US election. When logic and reason had gone out the window, Twitter helped us laugh before we cried. It is also true that Twitter was partly responsible for the ludicrous outcome but it was tweets about Donald Trump that made us rational folk realise quite how ridiculous the man, and the result, is. Carefully edited videos, such as the one to the left, cut through the bile to show a beautiful outcome more positive than the reality. Not only that but the good people of the UK took to Twitter to bring the world back down to reality and help the world see what was really important during this confusing time….the changing shape of Toblerones.
Then there’re the GIFs. Yes, ok, so we can now get those on Facebook but we can also write big, long meaningful statuses on Facebook to convey how we feel. Twitter requires you to think about it. How can you convey how you really, feel with brevity? GIFs. How can you quickly engage someone scrolling through at lightening speed? GIFs. How can you make Ruth really happy? GIFs.
I also love Twitter for its sense of conversation. The world is a lonely place and with everyone supposedly becoming antisocial mobile phone/human hybrids, the truth is we’re actually being very social. It’s just not #IRL social. Everyone is having a chat, online.
The best examples of this are when we look at the link between Twitter and television. Twitter, more than any other social media platform, brings people together during the big (and little) TV occasions creating imagined online communities to fill the void of actual human interaction. Bake Off is perhaps the most obvious example of this.
Bake off is (or should I say was, boo hoo) appointment to view television meaning that, by definition, people are choosing to be inside watching TV and not ‘out’ socialising. But, in reality, the world was watching Bake Off together…tweeting along bake by bake. Innuendo by innuendo.
The correlation between hot TV and Twitter is so
You could hear a rolling pin drop around the country on Wednesday night at this moment. #GBBO #ExtraSlice pic.twitter.com/Bs0MV7060c
— British Bake Off (@BritishBakeOff) October 28, 2016
strong that Twitter is launching their live tv partnership with Apple TV which allows you to watch the live video (say American football) and have a curation of relevant Twitter feed next to it on the screen so that you can engage in conversation whilst you engage with the video.
The other reason I love Twitter is one of its biggest selling points; it’s THE place to go for breaking news. 2016 has been an awful year as far as news is concerned and Twitter has broken most of it to me. Whether it was yet another beloved celebrity who’d passed away or another horrific terror attack or shooting, I find myself going to Twitter rather than news sites for both verification and updates. 1n 2015, a survey conducted by Twitter and the American Press Institute found that 86% of Twitter users say that they use it for news, and the vast majority (74%) do so daily. In fact, the news angle is so prevalent that they have re-categorised themselves in the App Store; they are now listed under news rather than social media. The same cannot be said of Facebook, who are currently battling against their ‘fake news’ problem.
Twitter also has other positives over Facebook. The biggest, for me, being that the app itself and that fact that, well to be blunt, it isn’t Facebook. The Facebook app is enough to make Bruce Banner bust the seams of his clothes and smash up the nearest town. Twitter doesn’t force things on you in the same way. I mean does anybody actually want the Facebook market place to be in prime pressing position on the app? I don’t. I also don’t want to have to go round and round the houses to be able to access the most recent content in my feed. I don’t want to see stuff from last week that I don’t care about at the top of my wall. I didn’t care about it then; I don’t care about it now. Twitter, despite also having algorithms, lets me see what’s happening now. Yes, that might mean that it’s harder for content to stand out or that content might be missed but at least it’s accessible at my fingertips. If Twitter is ‘full of low-quality content’, Facebook is drowning in it.
But I suppose the key pull for me is that it’s based around two very important things: language and creativity. There is absolutely nothing more satisfying to me than getting appreciation for your use and manipulation of language. Conveying your point and personality in just 140 characters. Making someone laugh in 140 characters. Making someone think about something in 140 characters. That’s a skill and the way to make Twitter last is to harness the people who are best at doing that. Creativity, either through language or visual content is harnessed through Twitter. The spam accounts that I mentioned at the start of this, which feels like years ago (…sorry, ironically for a Twitter user, I’m a rambler) they don’t do any of that. And that is what is wrong with Twitter. Twitter isn’t dying. It’s being eaten from the inside by people with a lack of creativity and a poor command of language.
So, what am I really trying to say? Good question. Well, in case I hadn’t mentioned it, I love Twitter. Yes, it’s got its faults but are they problems that are unique to that particular platform?! I personally don’t think so. I think social media would be poorer if the blue bird flew the nest. There is no doubt that it needs to evolve, everything does, but at its very heart is something special and glorious. Whether it’s conversations being had or conversations being sparked from a tweet, conversation is at the heart of Twitter. And really, in the end, isn’t that the main definition of ‘social’.
Is the PR industry maximizing the potential of bloggers?
In the world of Public Relations all of the KPI’s, AVE’s and company mottos can distract from the aim of the game. What it truly comes down to is generating awareness of a service or product. Whilst traditional media coverage is still incredibly relevant and valuable, there is one area that is massively underutilised and potentially misunderstood– blogging!
Blogs are great for PRs. One of their main advantages is that they tend to focus on one singular issue, whether it’s gluten-free meals, menopause or men’s socks. This means that if your story fits in with the blog’s subject matter, then it is relevant to their readers. By securing coverage in blogs you’ll actually be promoting the brand more effectively with people who are genuinely interested.
Also, by focusing on a singular issue, bloggers will usually have a good understanding of the relevant research, products and experts in their field. If you can convince a blogger that your story is credible and relevant to their readers, you tap into an entire audience of people who trust the blogger’s perspective.
What is vitally important in getting bloggers interested is really getting to know their blog. For example, we work with a lot of parenting bloggers and recently did a story charting the life of an average 12-year-old boy. It was not simply enough to send the story out to all the parenting bloggers; we had to select the ones who actually had sons. It’s always good to explain why a story would interest them and with this particular story it helped to ask them to compare our findings to their experience as parents. Sometimes the content itself is not enough. You have to give the blogger a reason to engage.
So, the million dollar question is: What can PRs offer bloggers?
Payment?
The truth is the principle rule of PR is that we do not pay for coverage. That’s advertising. However, some bloggers run their site as their main source of income and expect PRs to pay them for taking their stories. Unfortunately, that is just never going to happen. When a PR can land a good story on the MailOnline with nothing but the quality of the content, why would they pay a blogger £70? Especially when the blog has about 3% of the readership of the MailOnline. It may upset some bloggers to hear it but payment is just simply not on the table.
Content
Content is what PRs can offer to bloggers. PRs have surveys, spokespeople, experts and a whole host of other resources at their fingertips that a typical blogger couldn’t afford or gain access to.
Personally, I am in a unique situation as I’m both a PR and a blogger. Now if I were approached and asked to write something for money I would turn it down. My voice is credible and taking payment ‘bribes’ to run a story would make it less credible. My opinion can’t be bought. Yet, if someone came to me with good content, research I didn’t have access to, graphics and other resources that I actually found interesting and felt my readers would find interesting, I would be more than willing to take it.
This is what PRs can offer to bloggers: content they couldn’t afford and stories their readers will respond to. PRs can also offer bloggers products to review. This saves the blogger time and money and gives them something to talk about. Providing a beauty blogger with free make-up samples does two things.1- it saves the blogger having to spend money on the samples and 2 – it makes for appropriate content that the readers will be interested in.
Events
PRs also have the funds to put on events that bloggers can go to. Bloggers shouldn’t want to be seen as a keyboard warrior, preaching from the confines of their bedroom. They should be out there engaging with people on the topic of their choice and PRs can facilitate that. Events are great. Not only does it keep the old Instagram account looking busy but it is also a meeting of like-minded people working in the same field which is great for getting inspiration as well as keeping an eye on your competition.
Inspiration hub for bloggers
As part of SWNS, we have an online hub (PLUG!) where we upload our stories and resources. This is free for bloggers to go to get relevant content. Whether a blogger needs stats to support something they are writing about, a quote from an expert or if they are simply looking for something fresh to write about, we’ve found an online hub is a great way for bloggers and PRs to work together. We have the content and they have the following. We provide newsworthy content to bloggers for free and they find their readers responding.
My hope for the future is for bloggers and PRs to understand how to work with each other more effectively and make each other stronger.
Understanding how a national newsdesk works
Can you just email it, please? Six words to send a shiver of dread down the spine of any PR when attempting to “sell-in” a story to a national newsdesk. It almost certainly means that cleverly tricked out idea or cheerfully penned piece of copy is heading for the email queue graveyard, unloved and almost certainly unread.
But perhaps the issue lies in the very phrase “sell-in” – and the alarming lack of a working knowledge of how a newsdesk works.
I should know…I ran one for a decade and had exactly the same attitude to the daily avalanche of well-meaning but ultimately futile calls from PR executives.
A newspaper is not a blank canvas of opportunity to be filled with PR “puff”, rather, at least in the opinion of the journalists manning its newsdesk, it is a limited space on which they aim to paint a daily masterpiece.
Everything must be there on merit. Every line, every column inch must be hard earned. The same golden rule applies to their online counterparts. Content must match the digital DNA of its host. Anything that does not will jar with an online editor.
The step from national newspaper journalism into PR is a very small and indeed logical step to take.
But for many it represents a yawning chasm with an ‘us and them’ mentality that frequently sees the two sides who should, perhaps, be working hand in glove instead diametrically opposed and pitched as polar opposites.
How can this gap be bridged? Put simply by working hard to understand the mind-set of the national papers and the staff who populate them.
By their very natures, news editors are a tough and cynical bunch. There is little a grizzled desk veteran will not have heard during his or her career. They’ll have heard every pitch, every nuanced subtlety deployed to chisel some space in the paper. And chances are, a call redolent with cheery bonhomie will be the last thing they need at 10.45am as they battle to build a newslist that will impress an editor.
Similarly, an online news editor will be bombarded by pressure – working at enormous speed while attempting to make sure every paragraph is accurate and every line sings.
That is why every decent PR would benefit from time spent in a newsroom environment. An opportunity to witness the ebb and flow of a day at the editorial coalface. A chance to witness:
- How a newslist evolves, who is likely to give them the time of day and when.
- The pressures brought to bear by editors and their executive teams.
- The immense speed at which stories are published online.
Much of the problem is caused by the very different timelines in play. A PR exec may have spent six weeks working towards building the “perfect” pitch. Gathering the information, writing the copy, ensuring all is approved by the client – only for it to be dismissed in a matter of seconds by a harried news editor working at warp factor 10.
Understanding the news agenda on any given day is utterly crucial as well. No newsdesk journalist will give a PR their attention while a terrorist atrocity is unfolding. Equally, sometimes a well-delivered light and frothy pitch might be the perfect riposte to the grim horror that seems to haunt our newspapers and websites in these troubled and uncertain times.
Timing is all. Freelance journalists are masters of this, understanding the right moment to call in with their offerings. They have this advantage because they have virtually. all worked in a newsroom environment and there really is no substitute for that.
Even the jargon is completely different…as with any industry, journalists and PRs have their own patois of acronyms and buzzwords, but for two professions seemingly so closely aligned, I have been taken aback by quite how different the methodology and mantras are.
News is gathered organically, and no one can have complete control over how it will grow during any given day.
News editors and journalists, in general, are perpetually one call away from triumph when a story works, or staring into the abyss if a front page splash crashes and burns.
They are expected to keep dozens of plates spinning simultaneously and to move with devastating speed when a story breaks because time is their greatest enemy.
It is only close up that the frenetic pace of a busy newsroom can be truly understood.
It is only through experience that the alchemy of turning newsprint into newspaper can be fully appreciated.
At 72Point working alongside a newsroom is an undoubted advantage. Having the SWNS Group as our parent company means we are in hourly contact with our content users, and actually being able to immerse staff in a newsroom environment with newsroom attitudes gives them an invaluable insight into how the media works.
The art of storytelling
It’s easy to tell a story, watch:
Steve Martin walks into a room. He sits down in front of a vintage typewriter, looks pensively at the clock and begins, slowly to type. As his fingers move from key to key, a single word is stamped onto the page...
You want to know what the word is, don’t you? Is it a happy word? Is it a suicide note? Is that the actual Steve Martin, from Father of the Bride, or just some guy called Steve Martin?
Storytelling gives you the power to change a world – a world of your own creation. If you get the world right, like JK Rowling or JRR Tolkien, you can bring billions of people into it with you, eager to find out what the next word is.
Storytelling doesn’t have to be about creating fantastic universes, either. You could tell a story about the most banal interactions of daily life, and if it resonates with people then it will find an audience.
At 72Point, storytelling is in the essence of everything we do. We’re looking to find stories that will evoke a reaction in as many people as possible, who may then share that story online, in their workplace or at home, starting conversations and debates.
A lot of our work starts with a very small survey – in a meeting or brainstorm, someone will toss out a statement like ‘I realised this morning I’ve been singing Blank Space by Taylor Swift wrong for months’ and that will start a conversation about your hearing going in old age, or the differences between women and men, or how often misheard lyrics replace the real ones in your mind. If it gets us talking, we think it will get the general public talking, and so we’ll then take that idea, create a big survey around it then we’ll have a new story – like the song lyrics that everyone gets wrong.
That story worked because it’s a conversation that millions of people might not think to have, without a little push from us. But once they do, they realise that actually this is a topic that everyone has an opinion on - and if it raises a little awareness of hearing aids, then that’s our work done.
Storytelling isn’t simply about words, either. We’re increasingly using other methods to get across our ideas, from 360-degree videos where online users can explore a new space, to interactive puzzles as well as our in-house-produced video content. We’re covering all the bases when it comes to getting messages and stories into the press.
For crystal-clear visual representation of a story, our talented designers are on hand to create infographics and animations that can bring a static story to life. The best examples of our work are the ones that bring together elements of everything we can do, to deliver a story that everyone can take something from – like this example about debt levels.
Personally, my opinion on telling a story is simple – just keep people reading, one word after the next. If your content is engaging then you’ll do exactly that.
And hey, you made it down this far, didn’t you?